Yes, our cleaners are highly experienced and undergo a thorough vetting process to ensure they deliver top-quality service.

You are not required to be present during the cleaning service. Many of our clients prefer to provide our cleaners with a hidden key, spare key, or access code, ensuring a seamless entry and exit. At The Best Cleaning Company, the security of your property is our utmost concern. If you choose to be home during the cleaning, it offers a perfect chance to conduct a walk-through with our professional cleaners to guarantee your complete satisfaction with our service. Ensuring your satisfaction is our ultimate goal!

To maximize the efficiency of your house cleaning service, it's best to declutter your space before our cleaners arrive. Clearing surfaces and floors of any items or debris greatly improves the cleaning process. Upon their arrival, consider discussing a tailored cleaning plan with your cleaner to enhance both efficiency and safety. It's also critical to ensure that children, pets, and other household members are kept away from the cleaning areas to avoid interruptions and eliminate risks associated with vacuum cords and cleaning products. Providing our cleaners with ample space not only leads to a more comprehensive cleaning but also reduces the likelihood of accidents. For advice on how to prep your home for a cleaning or if you have any questions, please feel free to reach out—our dedicated team is ready to help you every step of the way!

Certainly! If your pet will be unattended during our entry or exit, please ensure they are securely contained, or inform us if they have tendencies to escape or require confinement in a specific room while we transport cleaning equipment. For optimal safety and efficiency, it is advisable to keep pets away from the cleaning areas. This allows our team to clean your home more effectively and ensures a safer environment for everyone involved.

We accept bookings over the phone without prior visual inspection. Typically, the initial estimate accurately reflects the condition of the home. However, in certain situations, additional tasks may be identified upon the cleaner's arrival. These could include extra garbage removal for move-outs, additional pet shedding, more appliances than initially reported, among other possibilities. Should any further work be required, we will proactively contact you to discuss the expanded scope and any potential extra charges. This ensures transparency and allows for your approval before proceeding with any additional services.

We require a minimum of one full business day's notice for any cancellations or modifications to your upcoming appointments. Providing this notice allows us to adjust our scheduling without any cancellation fees. However, if you cancel or change an appointment with less than one full business day’s notice, a $50 cancellation fee will apply. In cases where an appointment is canceled on the day of service, or if our cleaners are unable to access your home, or if there are no basic utilities like water and electricity, or if there is a rodent or insect infestation present, you will be charged the full cost of the appointment. This policy helps us manage our resources efficiently and continue providing high-quality service to all our clients.